Initial Enquiries: When you email therapywitherato@gmail.com, I collect your name, contact details, and brief reason for getting in touch under the lawful basis of legitimate interests and steps prior to entering a contract.
Ongoing Counselling Clients: If we work together, I hold basic contact details, emergency/GP contact details, signed counselling agreements, and brief, anonymised clinical notes under the lawful basis of contract and provision of health/social care.
Confidentiality and Data Security: Everything we discuss is confidential in accordance with the BACP Ethical Framework. Your contact information is stored securely on password-protected, encrypted devices, and any brief session notes are kept strictly separate from your identifiable contact details. Confidentiality would only be broken if there were a serious risk of harm to you or another person, or where required by UK law.
• If you enquire but do not proceed with counselling, your enquiry emails are deleted within 3 months
• If we work together, clinical records are retained securely for 7 years after our work ends (in line with professional indemnity insurance requirements) and then permanently destroyed.
Your Rights Under UK GDPR: You have the right to request access to the personal data I hold about you, ask for inaccuracies to be corrected, or request erasure where applicable. If you have any concerns about how your data is handled, please contact me at therapywitherato@gmail.com or you may contact the UK Information Commissioner's Office (ICO) at https://ico.org.uk.
Erato Farsoun trading as Therapy with Erato is a Registered Member of the British Association for Counselling and Psychotherapy (MBACP, Registration No. 421205) and is the Data Controller for the personal information you provide. You can contact me regarding your data at therapywitherato@gmail.com